| Cloud Platform |
TopQuadrant will host EDG on the AWS platform. Domain will be topquadrant.com. |
| Availability and Maintenance |
99.5% uptime with the exception of scheduled server maintenance. |
| Identity Management |
Customers will provide integration with their enterprise Identity Provider to manage authentication. |
| Security |
TopQuadrant uses a suite of AWS managed service solutions as depicted in the diagram. Amazon GuardDuty is a threat detection service that continuously monitors for malicious activity and unauthorized behavior. Amazon Macie is a fully managed data security and data privacy service to discover and protect your sensitive data in AWS. Amazon Inspector an automated vulnerability management service that continually scans AWS workloads for software vulnerabilities and unintended network exposure.
The following encryption protocols are used: In-transit – HTTPS TLS 1.2. At-rest – AES-256 Volume Encryption.
SOC 2 Type 2 Certification – report available upon request |
| Data Transfer |
For data transfer out from Amazon EC2 To Internet, this will be limited to 100GB per month. Additional charges will apply for overages. |
| Backup and Restore |
Full data backups are taken every 24 hours. Backups are kept for 30 days. Data backups are stored on a region separate from the EC2 instance region.
Restores available upon request. |
| Scaling |
EDG will scale horizontally. Servers will need to be resourced accordingly for size of data and processing. |
| Upgrades |
Customers will receive automatic updates of minor releases without notification.
Customers will receive major releases within 30 days of release.
Environments must not fall behind over 90 days. Once the upgrade is done, the customer should do general regression testing and let TopQuadrant support know of any issues discovered. |
| Logging and Monitoring |
TopQuadrant will monitor the health of the application through Cloudwatch and Zabbix. Memory, disk space and CPU alerts will be sent to the team supporting the offering. |
